If it’s the first time you have had to make an insurance claim, then there’s so much to take on board.
Part of this is working out who does what in the claims process and one of the most difficult things to understand is what a loss adjuster is.
- Loss adjusters work for the insurance company; they are employed and paid by the insurance company to represent their interests.
- Concept work for YOU, the policyholder, we are independent professionals who are contracted by you to protect your interests.
A loss adjuster’s job is to do the adjusting of a claim – and this is almost inevitably downwards. They are paid by the insurer to decide what will be paid for – and what will not.
Remember: loss adjusters are employed by the insurer to protect their interests, not yours.